The unstoppable combination of scale and value, delivery prowess, and the efficiencies created in the face of insurmountable odds - are the defining factors in this next chapter of the India GCC story. Global Capability Centers (GCCs) have demonstrated resilience in the wake of the pandemic, that ensured not just business continuity but business excellence. India’s growing importance to HQ organizations is undeniable, reflected in the deeper trust, autonomy, and ownership where a significant number of global companies are increasing their India GCC headcount by ~ 12% by 2025.
As of FY 2020, India was home to over 1300+ Global Capability Centre (GCC) organizations, employing more than 1.3 million and contributing US$33.8 billion in gross revenue (NASSCOM 2021). This accounts for more than 45 per cent of the GCCs in the world. Organizations have come to Indian shores to take advantage of India’s highly competent talent pool, progressive policy support, and a good infrastructure. These include companies from the banking, financial services and insurance (BFSI), retail/ consumer packaged goods (CPG), research and consulting, telecom and networking, aviation, automotive, healthcare, diversified industrial, electrical and electronics, and energy sectors.
